Bixme.com will gladly accept the return of new, unused, and undamaged merchandise within 14 days from delivery date.
1. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
2. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
3. Restocking Fee. All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
4. Once your return to Bixme.com is received, reviewed and inspected (usually within 48 hours of receipt), your refund will be processed. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take an additional 2-10 business days for your credit to be applied and posted to your account.
5. Gifts With Purchase - Free or discounted items shipped as promotional gift with purchase must be returned along with the qualifying item in the original condition as described in the Standard Return Policy. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
6. Damaged Box or Damaged Product. If you receive damaged or incorrect item(s), contact a Customer Service no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Service immediately.
7. Refusal of Delivery. If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Bixme.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
8. Incorrect Shipping Address Provided. Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a Customer Service the order will then be refunded back to the original form of payment.
9. Exchanges. If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.